FAQ

Frequently Ask Questions.

Common Questions

Most Popular Questions

Do you support a low order quantity ?

Yes.

Yes, we have passed the test and have CE certificate.
Yes, we can provide sample for you to test quality before bulk order. In general, our sample time is 7-10 days, it depends on different design and materials.

Yes.

In general, our lead time is 40-45 days after deposit, if a new design, the lead time will be 50-55 days, because we need to make new cutting-die mold, it will take about 10 to 15 days.
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We are a direct factory with our own export department.

We are a direct Personal Protective Equipment (PPE) manufacturer with over [10] years of experience. We own a [5000] sq.m facility producing [safety gloves, workwear, safety shoes], allowing us to offer competitive direct-to-buyer wholesale pricing, strict quality control, and faster turnaround times compared to trading companies.

Our products have CE and ISO certifications.

Compliance is our priority. Our safety equipment meets global occupational safety standards, including:

  • European Market: CE EN388 (gloves), EN ISO 20345 (safety shoes).
  • US Market: ANSI/ISEA standards.
  • Factory Audit: ISO 9001:2015 Quality Management System.
  • (If applicable) OEKO-TEX, BSCI, etc.
    We can provide valid certification copies upon request.

Our MOQ is 1000 pcs per style.

  • Our MOQ depends on the specific PPE category and customization requirements:
    • In-stock safety gear: As low as [100] pieces/pairs for trial orders.
    • Custom/OEM orders: Typically [1000] pieces/pairs to ensure cost-effective production.
      We highly support small and medium-sized B2B buyers and can negotiate MOQ for your first test order.
  • Yes, we can provide samples. Buyers need to pay the shipping cost.

We strongly encourage quality testing. We offer free standard samples (e.g., standard safety vests, coated gloves) for you to evaluate our material and workmanship. The buyer is only responsible for the express shipping freight (DHL/FedEx/UPS). For custom-designed samples with your logo, a small sample fee applies, which is fully refundable upon your bulk order confirmation.

It takes about 25-30 days after receiving the deposit.

 We ensure a stable supply chain for our global PPE distributors.

  • Standard items (no logo): [7-15] days.
  • OEM/Customized bulk orders: Typically [25-35] days after deposit and sample approval.
  • During peak seasons or for extremely large government tenders, lead times will be confirmed case by case.

Yes, we provide both OEM and ODM services.

Absolutely. As a professional safety gear manufacturer, OEM & ODM are our core strengths. We can customize:

  • Materials (e.g., Kevlar, HPPE, flame-retardant fabrics).
  • Designs and sizing specs to fit your local market.
  • Custom woven labels, heat transfer logos, and branded packaging.
    Our R&D team can help bring your unique protective equipment concepts to mass production.

Our payment term is 30% T/T in advance and 70% before shipment.

We offer flexible and secure payment methods for our global B2B partners:

  • Standard term: 30% T/T deposit in advance, 70% balance before shipment (or against B/L copy).
  • Accepted methods: T/T (Bank Transfer), L/C at sight (for large orders over $50,000), PayPal/Western Union (for sample fees).

Yes, we can ship all over the world.

We export our protective supplies globally, with major markets in [North America, Europe, the Middle East, and Southeast Asia]. We offer multiple logistics solutions based on your budget and urgency:

  • Sea Freight (FCL/LCL): Most cost-effective for bulk volume.
  • Air Freight/Express: Best for urgent safety gear replenishments.
  • Incoterms supported: FOB, CIF, EXW, and DDP (door-to-door for specific regions).

We export our protective supplies globally, with major markets in [North America, Europe, the Middle East, and Southeast Asia]. We offer multiple logistics solutions based on your budget and urgency:

  • Sea Freight (FCL/LCL): Most cost-effective for bulk volume.
  • Air Freight/Express: Best for urgent safety gear replenishments.
  • Incoterms supported: FOB, CIF, EXW, and DDP (door-to-door for specific regions).

Safety is non-negotiable. We provide a [6 to 12-month] quality guarantee from the date of shipment. If any products are found defective due to manufacturing faults (excluding improper use), we will replace them in your next order or issue a corresponding refund. We maintain a 99% customer satisfaction rate.

Yes, we can send you test reports.

Yes, transparency is key in the PPE industry. Many of our core items (like cut-resistant gloves or impact helmets) have been rigorously tested by recognized third-party labs (such as SGS, CTC, TUV, or Intertek). We can provide PDF copies of the passing test reports upon request to help you win government or corporate bids.

Yes, we can print your logo on the products.

Yes, private labeling is highly welcomed. We offer various logo customization techniques based on the PPE type:

  • Silkscreen printing for safety vests and hard hats.
  • Heat transfer / TPR patches for safety gloves.
  • Embroidery for workwear uniforms.
    Just send us your logo in AI or PDF format, and we will create a digital mockup for your approval.

The shelf life is usually 2-3 years.

The shelf life varies by material. Generally, items like safety shoes (PU outsoles) or latex-coated gloves have a shelf life of 3 to 5 years if stored correctly.

  • Storage advice: Keep in a cool, dry, and well-ventilated warehouse, away from direct sunlight, extreme heat, or corrosive chemicals to maintain maximum protective performance.

We have a QC team to check products before shipping.

We strictly adhere to the ISO 9001 quality management system. Our QC process includes 4 steps:

  1. IQC (Incoming QC): Inspecting raw materials (fabrics, steel toes, yarn).
  2. IPQC (In-Process QC): Random checks on the production line.
  3. FQC (Final QC): 100% inspection of finished goods before packaging.
  4. OQC (Outgoing QC): Final spot check before container loading.
    We also welcome third-party inspections (like SGS) arranged by buyers.

We serve construction, manufacturing, and oil industries.

Our comprehensive PPE range is engineered to protect workers across various high-risk sectors, including:

  • Construction & Heavy Engineering: (Hard hats, high-vis apparel, steel-toe boots)
  • Oil, Gas & Mining: (Impact gloves, flame-resistant workwear)
  • Manufacturing & Automotive: (Cut-resistant gloves, safety goggles)
  • Logistics & Warehousing: (Back supports, general handling gloves)

We can provide the necessary documents, but you need to clear customs.

We provide a complete set of accurate shipping documents to ensure smooth customs clearance, including the Commercial Invoice, Packing List, Bill of Lading, and Certificate of Origin (CO, Form A/E). While the buyer’s local customs broker handles the actual clearance, if you choose our DDP (Delivered Duty Paid) shipping service, we will handle all customs clearance and import taxes for you.

We usually pack 1 piece in a polybag, then into a carton.

We offer durable packaging to protect goods during long-distance transit, and customizable options for retail displays:

  • Standard Bulk Packing: E.g., 12 pairs of gloves/polybag, 120 pairs/export carton.
  • Retail Packaging: Custom color boxes, blister cards, or header cards with barcodes for Amazon sellers or local retail hardware stores.
  • Export cartons are heavily strapped and can be loaded onto pallets upon request.

Yes, welcome to visit us in Shandong.

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